Methods of Payments

We accept the following types of payment options:
Visa, MasterCard, Discover, American Express and PayPal



At this time we cannot accept COD's, checks or money orders for online purchases. Wholesale accounts have the option of Wire Transfer.

 

Shipping Information:

The shipping information outlined on this page is to inform you of our shipping policies and return practices.

We use the services of these common carriers for shipping orders:
Express Mail, Priority Mail, UPS and FedEx



Typically items will ship within 1-2 business days of the receipt of an authorized order. Special care is taken to professionally prepare all items with the appropriate materials to protect them during shipping.

We do reserves the right to modify the amount of shipping determined by our shopping cart at checkout, as our goal is to make the shipping cost as fair and accurate as possible. This may in effect lessen or increase the calculated shipping amount. In the rare case that this might happen, you would be notified via the phone number or email address you entered during checkout.

International Shipping
Product purchases are paid for at the time you check out from the store. You'll receive an email request for the calculated shipping rate and you'll have options to pay for shipping as a confirmation for us to process your order and shipment.

• Priority Mail deliveries ship within 6-10 business days via USPS, depending on destination.
• Express Mail deliveries ship within 3-5 business days via USPS, depending on destination.
• APO/FPO Delivery 7-10 business days.

Shipping to APO/FPO Addresses
Shipping cost is based on standard calculation of weight to destination.

As the carriers we use continue to refine, modify and update their information and services, shipping fees and policies are subject to change without notice.

All orders placed after 12:00 noon CST Fridays, anytime Saturday or Sunday or Holidays will be shipped the next business day.

Shipping within the United States

• Priority Mail deliveries ship within 2-3 business days via USPS, depending on destination.
• Express Mail deliveries ship within 1 business days via USPS, depending on destination.
• Alaska and Hawaii Delivery 7-10 business days.

 

Refund, Returns and Cancellation Policies:

Satisfaction Guaranteed or Your Money Back
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied and would like to return your purchase, please contact us immediately within 30 days to receive guidance from customer service. Your satisfaction is very important to us.

Returned items must include all original contents.
Any items that are returned must include all the original product packaging and accessories and be in it's original condition prior to any refund being issued.

You will be responsible for shipping charges to return the item(s) to us, so you may choose an economical shipping method. Return shipping costs will only be refunded if the item was originally delivered damaged or if the wrong item was shipped. We reserve the right to reasonably refuse any return.

You may return your merchandise by mailing the items to:

Customer Return
PO Box 8228
Bartlett, IL 60103-8228

 

Frequently Asked Questions:

Q:	Can I use a coupon to make a purchase online?
A:	If you have a promotional code, you may redeem it during the checkout process to take advantage of the special offer.
Q:	Will sales tax be applied to my order?
A:	We are required by law to charge applicable sales tax for orders that are shipped to the state of Illinois only. Sales tax will be calculated at the time of checkout and will be included in your summary.
Q:	Is the credit card information I submit secure?
A:	Every step of the online ordering process that involves credit card information employs Secure Socket Layer(SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.
Q:	How can I cancel or change my order?
A:	Once an order has been placed, we do begin processing immediately during normal business operations. If you should need to cancel or adjust an order please contact us as soon as possible within the first 24 hours from the time you placed your order. Email: orders@ginafreehill.com (or) Call: 630-497-0903
Q:	How can I receive email notifications and coupons?
A:	You may sign up online to receive sales notifications and coupons via email.
Q:	What is your privacy policy? Do you sell or offer my email address to others?
A:	No. We use the personal information you choose to share with us to communicate with you confidentially and authorize any monetary transaction. We do not sell or rent any personal or identifying information you submit through our web site.
Q:	Can I ship my order to a different address than my billing address?
A:	Yes, simply fill out the billing address and the shipping address for your order when checking out.
Q:	Do you offer gift wrap?
A:	No we do not. However, we offer a greeting card with your custom message and all giftware products are packaged in a custom designed gift box, themed for each product line.
Q:	Do you accept phone orders?
A:	Yes we do. However, we do prefer that you use our website to place orders yourself. If you would like to place an order over the phone, simply call the number below and someone will take your order. If you reach our voicemail system, leave your contact Name & Phone Number. 1 (630) 497-0903 (Mon.- Fri. 9am – 5pm CST)

oversees all e-commerce operations for ginafreehillshop.com.